Gain or Pain: The Double-Edged Sword Effect of Artificial Intelligence Adoption on Employee Service Performance
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Authors: Nan Zhang, Mo Wang, Heng Xu, Nick Koenig, Louis Hickman, Jason Kuruzovich, Vincent Ng, Kofi Arhin, Danielle Wilson, Q. Chelsea Song, Chen Tang, Leo Alexander, Yesuel Kim
Year: 2025
Journal: Journal of Organizational Behavior
DOI: 10.1002/job.70023
Keywords: AI adoption, service performance, affective events theory, curvilinear effect, employee well-being
Abstract
Drawing on affective events theory, this research investigates the curvilinear relationship between AI adoption and employee service performance, revealing that AI can be both beneficial and detrimental depending on implementation context.
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bibtex
@misc{aidoubleedgedswordserviceperformance2025,
title = {Gain or Pain: The Double-Edged Sword Effect of Artificial Intelligence Adoption on Employee Service Performance},
author = {Nan Zhang, Mo Wang, Heng Xu, Nick Koenig, Louis Hickman, Jason Kuruzovich, Vincent Ng, Kofi Arhin, Danielle Wilson, Q. Chelsea Song, Chen Tang, Leo Alexander, Yesuel Kim},
year = {2025},
journal = {Journal of Organizational Behavior},
doi = {10.1002/job.70023},
url = {https://doi.org/10.1002/job.70023},
}